Shipping and Returns

SHIPPING AND DELIVERIES

• We offer free shipping on all orders.
• Orders will be processed within 1-2 business days. 
• Estimated transit time is 2-9 business days depending on the State. You can see more accurate times in the checkout.
• All orders with a physical address will be shipped with UPS.
• Orders destined to PO Boxes, APO Boxes, or military addresses will be shipped with USPS, and transit time may take longer. You can see more accurate times in the checkout.

We are unable to modify or partially cancel orders. To request an address change or a complete order cancellation please email us as soon as possible at customercare@aguabendita.com.co or WhatsApp us at +57 313 800 7604. In 1-3 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request.

 

RETURNS

• All item(s) must be returned in the original package and must have the same conditions in which they were received, including parts, accessories, and labels attached to it without alteration, unwashed, unstained, damaged free, and unused.

• Currently we don't offer exchanges. However, you can return for a full refund.

Click here to request a return
. You have 30 days after you received the order to apply.

• Ship your return to the provided address at the end of the return form. You will assume the expenses incurred in the return transport logistics to Agua Bendita facilities. 

• 
We recommend you return the product with a traceable carrier.

• Email our customer care team at customercare@aguabendita.com.co and provide your name, order number, tracking number, and the carrier you used to return

• Once your return is received and inspected, in 3-5 business days we will send you an email to notify you that we have received your returned item and if your request has been approved or rejected for a refund.

• Agua Bendita reserves the right to deny a refund or exchange if items have been worn, soiled, laundered or altered in any way.


• If your request is approved, then your refund will be processed and a credit will automatically be applied to the original payment method within 5 business days.

 

WARRANTIES

• Agua Bendita guarantees the product's quality up to 90 days after you received the order.

Fill this form to present a claim related to product a guarantee for an item purchased on this website. Our team will contact you via email with further instructions and a pre-paid return label.

• Once your damaged item is received and inspected, we will send you an email to notify you that we have received your order and if your request has been approved or rejected for refund.

• Any warranty claim must be analyzed by the area in charge, which will determine the origin or not of a quality issue (after analyzing the property object of the claim). An answer will be given within the next fifteen (15) business days.

• You may request store credit or refund if the item(s) present any of the following criteria of non-conformity in quality:

Non-conformity in the stamping:
● Bad stamping.
● Moved or overlaid print.
● Stamping with voids.
● Print with spots.

Non-conformity in the confection:
● Broken or perforations.
● Loose seams.
● Collected seams.
● Elastic without adjustment.
● Elastic gathered.
● Measurements that do not fit the size.
● Threads busted.
● Defective snaps or zippers.
● Seamless seams.

Non-conformity on the fabric:
● Motes.
● Color migration.
● Solid fabric.
● Burst fibers.


For all other cases, and after determining the origin of the warranty service, the product will be addressed through repair. Agua Bendita will assume the shipping costs for exchanging through warranty. The term of availability of spare parts, products, supplies, and trained labor in case of repair request will be 30 days from the purchase date. The costs associated with a repair - not covered by warranty - will be borne by the customer.


After 90 days, we can, but are not required to, attempt to assist with repairs, including providing a replacement for some parts such as lost buttons, zippers, snaps, and laces, to the extent that these repair services are subject to the analysis of each case by the area in charge. However, we will not provide a product replacement or refund after 90 days.

 

REFUND POLICY

Applies only for purchases made through this website us.aguabendita.com. All refunds will be issued as store credit (valid for 6 months) or directly to the payment method. Agua Bendita may agree to refund you to a PayPal account in case the original payment method is no longer available. Refunds will be issued in the following cases:

• Returned items: Up to 5 business days after the product is received by Agua Bendita.
• Warranty - Defective items: Up to 5 business days after the product is received by Agua Bendita, when the customer request a refund.
• Unavailable inventory: Up to 5 business days after the order was placed. The customer will be notified and refunded as soon as possible.
• Cancelled orders: Up to 5 business days after the customer requested the cancellation. *Subject to the order internal status.
• Incomplete order shipped: Up to 5 business days after the customer informed about the issue; when the customer request a refund.

All refunds require a previous contact to our customer care team by filling the return form here, or for all other cases, emailing us at customercare@aguabendita.com.co or sending a WhatsApp message to +57 313 800 7604. Our support team will indicate the steps to follow to give your money back.

 

BILLING

In Agua Bendita we are committed to the environment, your order's bill will be sent to the email registered in the purchase. No printed invoice will be sent with the product.